Shipping policy
Shipping, Gorgeous!
Every piece in our royal collection is made to order, just for you, by our print partner. Nothing sits on a shelf waiting. It is printed only once you order it, so please allow a little time for the magic to happen.
Made just for you
- Your order is made in about 1 week.
- New designs, or a blank that is temporarily out of stock, can take a little longer.
Delivery times
- United States: 2 to 7 business days after your order ships. That's usually 1 to 2 weeks in total.
- International: usually 2 to 4 weeks after your order ships. Customs can add extra time.
Shipping costs are calculated at checkout based on your order's weight and address.
Tracking
We'll email you your tracking number as soon as your order ships.
Duties and taxes
For international orders, any import duties, taxes and customs fees are the customer's responsibility.
The fine print
- Delivery times are estimates, not guarantees.
- Please make sure your shipping address is correct and complete at checkout. Packages returned because of a wrong or incomplete address can be reshipped at the customer's cost.
- We're not responsible for delays caused by carriers or customs.
Lost packages
If your tracking hasn't moved for 10 days, contact us and we'll look into it. If your package is lost, we'll replace it.
Something not right?
Nothing is ever mailed back to us. See our Refund & Returns Policy for how we make things right.
Questions?
We're here to help: help@thepastaqueen.cooking